Massage Frequently Asked Questions


  • How do I connect to my massage unit after it has been added to the Homedics massage app?

    Once the unit is plugged into power, simply flip the toggle switch to the right of the specific product. If you are having difficulty connecting, verify the unit is connected to power, and that other smartphones are not connected.

  • How do I add a new massage unit to the Homedics massage app?

    Simply plug in the massage unit to power and then select the + icon in the Homedics Massage App. Select your unit from the list and follow the on-screen instructions.

  • Can I remove a massage unit from my app?

    Of course! On the main menu simply swipe to the left on the device you would like to remove. Select the red Delete button that appears. Note: You must be disconnected from device before it can be removed.

  • The app is asking for my location via GPS, why does Homedics need this information?

    Android phones running version 6.0 or higher require a prompt for GPS when Bluetooth is enabled. Homedics is not gathering or using this information.

  • Can I program a massage longer than 15 minutes?

    We recommend a maximum of 15 minutes for custom massages when using the app. Massage will not exceed 15 minutes per session.

  • Can I connect more than one device to my massage unit at the same time?

    Absolutely! As long as it is a Homedics Bluetooth-supported massager. The Homedics Massage App is designed for a full multi-massage experience.

  • Can I listen to meditations or soothing sounds without being paired to my cushion?

    Selecting “skip this step” on the Homedics Massage App allows you to listen to meditations or soothing sounds without the use of your Homedics Bluetooth-enabled massage product.

  • Can I pause and resume my meditation instead of starting or stopping?

    Due to some limitations, meditations can only be restarted from the beginning of the routine.

  • How does the Bluetooth indicator work on my remote? (MCS-1005HJ Only)

    When the massage cushion is powered on, the Bluetooth indicator will flash blue while pairing with your mobile device. When your mobile device is successfully paired with the cushion through the app, the indicator will have a steady blue LED to indicate it is paired.

    NOTE: The blue LED will flash for 30 seconds when attempting to pair. If it does not successfully pair with your device, it will turn off.

  • What products do the Homedics massage meditation feature work with?

    At this time, only our back massage cushions work with meditations and soothing sounds.

More questions about Homedics massagers? Get in touch!

Please contact a Consumer Relations Representative at 1-800-466-3342,
or send an email to cservice@homedics.com

Medical Disclaimer: This content is provided for informational purposes only and not intended to be a substitute for professional medical advice, diagnosis or treatment.